As the demand for emergency ambulances via 999 soars, West Midlands Ambulance Service are urging patients to consider using the 111 Online service for their urgent care needs, if approporiate.
The warm weather, people getting back outside as restrictions ease, increased COVID-19 transmission in the community and slower turnaround times at stretched hospitals have contributed to a 50% rise, compared to levels that would normally be expected at this time of year.
Last week, the service received 40,839 emergency calls compared to just 25,870 for the same week in 2019 before the pandemic – an astonishing rise of 57.9% and the busiest week ever!
‘Extraordinary calls’
Call handlers have reported some extraordinary 999 calls in recent days for non-emergency issues such as sunburn, someone who had been scratched by a cat and a case of someone whose eczema that was particularly itchy. While all may have needed clinical help, they were not appropriate for a 999 call.
Online alternative
The 111 Online service offers patients advice on the best option for them to get the care they need, including getting a call back from a trained clinician, booking them an appointment in A&E or providing advice on how to help them recover.
Patients are being asked to consider if they may be able to get the help they need from 111 Online before calling.
West Midlands Ambulance Service Chief Executive, Anthony Marsh, said: “We are rightly prioritising those patients that are the sickest or most severely injured; everyone who needs an ambulance will get one, but in some cases there are some patients who could access the care they need using other options other than dialling 999.
”Our ambulance crews, 999 and 111 call handlers, volunteers and the many other teams who ensure we can respond to patients as quickly as possible, are working flat out as we see increase demand for our services.
“As has been the case throughout the pandemic, the public can play their part by using 111 online for urgent advice but calling 999 in life threatening cases
“I would also ask that patients and their loved ones also only call us back if the patient’s condition worsens, not to check what time their ambulance will arrive. We simply can’t tell you the answer and while we are answering that call it may delay us answering a call such as a cardiac arrest where every second counts.”
Please call 999 in an emergency
The public is still being encouraged to contact 999 if they experience:
- A cardiac arrest where the patient is unconscious and not breathing
- Signs of a heart attack e.g. a pain like a heavy weight in the centre of your chest
- Difficulty breathing
- Signs of stroke such as the face drooping on one side or weakness on one side
- Heavy bleeding that won’t stop
- Seizures
- Sudden and rapid swelling of the eyes, lips, throat or tongue
Mr Marsh added: “This is a really tough time for ambulance staff and the volunteers who support us, who are working round the clock to deal with the huge increase in call numbers, and I’d like to pay tribute to their continued efforts to ensure patients get the care they need.
“With pressure on services still high, the public can help us to help them by using 111 online to get medical advice, and of course the most important thing we can all do at the moment is get the COVID-19 vaccine – both doses – which protects us, our families and friends and will help to reduce pressure on the NHS as well.”
