Family owned, Kings Norton based, Finesse Windows have once again demonstrated its industry leadership by winning the Which? Trusted Trader of the Month award for a record sixth time.
This remarkable achievement highlights the company’s unwavering commitment to excellence, innovation, and community engagement.
Founded in 1981, Finesse Windows have built a reputation for delivering high-quality products and exceptional customer service to customers right across the West Midlands.
Over the years, the company has evolved under the guidance of David Bridge’s children, Ellie and Russell, who have continued to uphold the values and standards set by their father.
This family-run business has thrived on its principles of integrity, customer satisfaction, and continuous improvement. ‘“Being recognised by Which? Trusted Traders as their Trusted Trader of the Month once again is a significant honour.
It validates our continuous efforts to put our customers first and deliver an exceptional experience from first call to our decade of care.”’ commented Ellie Franklin, Customer Service Director at Finesse Windows, who expressed her pride in the team’s achievement.
FOCUSED ON A CUSTOMER-CENTRIC APPROACH
Finesse Windows’ success can be attributed to a relentless focus on innovation and customer-centric approach. One of its recent initiatives is the development of a unique quotation program designed to enhance customer experience. This program allows customers to receive accurate and transparent quotes, ensuring they are fully informed and satisfied with their purchase decisions. In addition to this, they have expanded their product range to include verandas, skylights, and other home improvement solutions.
A standout development picked up by the award judges was our new ‘Bringing our Showroom to you’ boxes, which contain everything a customer needs to know – from product details to hardware examples. One judge commented: ‘I think the new way to get the products to the customers is a great idea! It’s giving all the tools for the consumers to see before making their decisions.’
Winning the Which? Trusted Trader of the Month award for the sixth time is a testament to Finesse Windows’ dedication to maintaining the highest standards of quality and trust. The Which? Trusted Trader endorsement is a prestigious recognition that reflects the company’s commitment to providing reliable and high-quality services to its customers. Finesse Windows also won the Which? Trusted Trader of the Year award in 2021.
COMMUNITY ENGAGEMENT AND SOCIAL RESPONSIBILITY
Beyond their business achievements, Finesse Windows are deeply committed to giving back to the community. The company has been involved in various charitable initiatives, demonstrating our dedication to social responsibility; efforts include supporting local schools, contributing to community projects, and participating in fundraising activities for charitable organisations.
Finesse Windows also places a strong emphasis on nurturing young talent through our apprentice programs. By providing training and development opportunities, the company is helping to shape the future of the industry and create a skilled workforce for the future.
As Finesse Windows celebrates this remarkable milestone, the company remains focused on its mission to deliver outstanding products and services. The leadership team is committed to exploring new opportunities for growth and innovation, ensuring that they continue to meet and exceed customer expectations.
“Our journey has been incredibly rewarding, and we are grateful to our customers and our staff for their unwavering support. We will continue to strive for excellence and set new benchmarks in the industry.” commented Russell Bridge, Managing Director.
Finesse Windows manufacture and install uPVC and Aluminium Windows and Doors, Conservatories, Orangeries, Garage Doors, Porches and Roofline Services. In the last 12 months they have also expanded their product range to include Veranda Glass Rooms, Roof Lanterns and Roof Lights, ‘Cortiso’ Slimline profile Aluminium Windows and Doors, and the exceptionally popular ‘Crittall-Style’ industrial range of internal and external doors, all of which are able to be viewed from their Showroom in Kings Norton.
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