Patients, families and carers will have the opportunity to share their experience of Birmingham St Mary’s Hospice care through an online user feedback platform called Care Opinion.
The Hospice which provides palliative and end of life care to adults across Birmingham, Solihull and Sandwell has signed up to the service so it can hear and learn from people’s experiences as told directly by them.
Care Opinion is an independent non-profit platform which enables patients to give feedback on their care and share their stories with others. It is used by health and social care providers to drive improvements in services based on people’s direct experiences.
Esther Reilly, Deputy Nursing Director, said: “Patients – and their families and carers – are at the heart of everything we do at Birmingham St Mary’s and we want them to have the best experience of care they possibly can. We’ve signed up to Care Opinion to give people a simple and independent feedback channel through which they can tell their story. We want to hear not only about what has worked well, but also about the times when things could have been better. This will allow us to learn and improve our services.
Care Opinion is a totally confidential service so people can be confident their story is in safe hands and will be directed straight to the relevant team for a response.
I would really encourage people to use the platform and share their experience.”
If you have experienced care from Birmingham St Mary’s Hospice over the past three years, whether it was good or could have been improved, please tell your story to help improve the service either via Care Opinion or via the Hospice website: www.birminghamhospice.org.uk/care-opinion/
Care Opinion will treat your story confidentially. The only personal detail you have to share with Care Opinion is your email address and they will keep this confidential. Your story will appear with a user name you have created on the public website and your anonymity will remain protected at all time.
Care Opinion complements the feedback questionnaires sent to anyone who uses any of Birmingham St Mary’s services.
For further information or to leave your feedback, visit www.careopinion.org.uk
BVoices is committed in supporting communities across south west Birmingham and surrounding by keeping them informed and engaged. Please see the following:
• Community Chat for south west Birmingham • Coronavirus support
• Community Classroom – Resources for parents & carers
• Community Together • Mental Health & Wellbeing through COVID-19
• Community Kindness • Positive acts during the COVID-19 outbreak
• SW Brum Camera Club – for the love of the lens – Photography Birmingham
• SWBrum Jobs Page
• Community Recycle – Repurpose & Reuse – SW Birmingham & Surrounding </span
