Sales Associate – Permanent & temps

    0
    • Part Time
    • Northfield
    • This position has been filled

    PEP&CO

    Description

    Job Role

    Our Sales Associates are the face of PEP&CO to our customers. It’s their job is to listen to our customers and offer world class customer service at all times to help them to make the right choice of product to make them feel good. We look for Sales Associates who love to work with customers and have a passion for service, some fashion knowledge would be great too. In your induction, we’ll give you all the training you need to help you to feel confident in your role and with helping customers with their queries.

    Key Accountabilities

    People First

    Participate with store team in creating a fun environment & team ethic Maintains a good working relationship with all team members at all times Lives the company values at all times

    Engagement

    Accurately relays the PEP&CO brand in terms of people, lifestyle, product & approach within store
    Project an inspirational vision of the business to Customers at all times
    Builds effective relationships with all PEP&CO personnel
    Communicates effectively

    Profit Focussed

    Supports the delivery of all Sales and profit KPI’s
    Supports the in store activity according to high st trading factors, weather, events etc Takes action to increase average transaction values and items per basket
    Takes action to minimise stock loss and monitors loss at all times.
    Responsible for a safe working environment and adheres to all H&S policies & procedures.
    Delivers accurate cash handling and till operational procedures
    Adheres to store compliance requirements and continuous improvements

    Customer Centric

    Demonstrates world class customer service at all times by interacting and valuing customers
    Reflects the PEP&CO brand standards to customers at all times.
    Responds efficiently to till queues to ensure customer satisfaction at all times.

    Operational Excellence

    Demonstrates a full knowledge & understanding of PEP&CO operations manuals Executes all operational tasks to a high standard
    Delivers effective product availability and replenishment process
    Participates in effective daily communication with store team
    Delivers all promotions/store change in a timely accurate way Deliver Visual excellence at all times

    Skills & Experience Required

    Confidence
    Good interpersonal skills Self Motivated
    Good communicator

    Competencies Required

    Kpis

    Sales kpis
    Operational Scores
    Customer Satisfaction
    Stock Loss
    Controllable Costs

    Relationships

    Line Manager
    Field Teams
    HO Teams
    Store Teams
    Customers

    Personal Behaviours

    Communication & Listening
    Develops self
    Entrepreneurial Attitude
    Team Player
    Resillient

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