Costa Sports Centre Assistant Manager

    • Full Time
    • Edgbaston
    • This position has been filled

    University of Birmingham 360Sport&Fitness

    Costa Sports Centre Assistant Manager – 56540

    Full Time

    Grade: 400

    Salary: Full time starting salary is normally in the range £18,793 to £20,147. With potential progression once in post to £24,591 a year.

    New staff are eligible to join the University’s new defined contribution pension scheme. Existing staff may continue to receive their current benefits.

    Additional Information: Working 5 out of 7 days multiple shifts 7am to 11 pm, flexible pattern working including Saturdays & Sundays

    Terms and Conditions: Support

    Job Purpose: Responsible for assisting the Costa Store Manager with the efficient running of a Branded Coffee Shop Outlet within the New Sports facility, a team of circa 18. Store is open 8.00 am – Monday – Saturday. 8.00am – 8.00 pm Sunday. Leading the team on shift to deliver an unbeatable coffee experience at all times. The Assistant Manager is required to regularly exercise initiative in managing the overall operation of the store. In particular, a majority of time spent managing and coaching the staff, making decisions on development, recruitment and deploying staff. Ensure customer satisfaction and product quality, managing the stores financial performance, and managing health, safety and security within the store. The successful candidate is responsible for acting in accordance with and as an ambassador of the branded stores guiding principles, culture and values.
    Person Specification Essential:

    You should have experience of working within a Branded coffee shop environment and experience held in a management position. Experience required; investigating and resolving problems that arise in a catering environment, ordering stock, ensuring wastage is controlled and managing staff daily

    Essential educational and professional qualifications required are possession of a current Food Safety Certificate at First Level (formerly the Basic Food Hygiene Certificate) The intermediate level of food safety is desirable.

    Knowledge of the Health and Safety at Work Act, HACCP, COSHH, waste disposal and other regulatory guidance is essential as is detailed knowledge of local Fire Procedures, Rules and Regulations to CK, H.A.S and the University. Uniforms will be provided but it is essential due to Health and Safety that you are presentable whilst at work.

    Computer literacy and knowledge of function booking systems is essential. ECDL qualifications is desirable.


    Extensive knowledge and experience of outstanding customer care.

    Closing Date: 20 Feb 2017

    A full job description is available in PDF format here