An event that many had been looking forward to at Cofton Park had to be cancelled at the last minute for safety reasons today (Saturday 17th April).
GungHo is a giant inflatable obstacle course over a 5k fun run and is popular with all ages – just for fun or as a fundraising event.
With strong gusts of wind due to Storm Hannah, organisers initially sent an email yesterday afternoon (Friday) requesting runners arrived early at 7am to get started on a course with reduced obstacles.
However, after some managed to run starting from 7.45am, by 9.45 am the course was deemed unsafe and the event was called off.
While recognising there was no control over the weather, many who attended or planned to attend were unhappy with communication from event organisers.
With the decision to cancel being made at around 9.45am, no confirmation of this was shared publicly on social media until 11.28am when @begungho tweeted: “Due to the extreme weather hitting our Birmingham event, we had no other option as to cancel the event last minute for safety reason.”
Urgent, Urgent, Urgent !!!
Due to the extreme weather hitting our Birmingham event, we had no other option as to cancel the event last minute for safety reason. Please pass on this info! We get in touch via email after we secured the event site. So sorry! pic.twitter.com/i3uonsujYe
— Gung-Ho! (@begungho) April 27, 2019
After asking runners to arrive at 7am to run early, no update had been yet provided on the Gung Ho Facebook page by 1pm.
Many expressed dismay at the lack of communication on social media.
Stacey tweeted: “This tweet is about 1 hour after you decided to cancel and people had arrived to it being closed. Terrible communication!”
And Sarah tweeted: “This was a complete cluster **** from start to finish. There was a lack of communication beforehand, during and after. We will be emailing over our complaint with photos to you soon.”
On Facebook, Alison said: “A little less of a ‘Gung Ho’ attitude to your customer service might just make the difference!”
Event organisers later tweeted: “Thanks to all the guys that turned up at 7:00am today. We managed to get waves running from 7:45am but by 9:45am the weather became too extreme and we had to deflate the inflatables. So sorry we had to take this action but safety has to come first.”