B31 Voices has received reports that refuse collectors have been verbally and physically abused while carrying out their rounds in the area. We have heard anecdotal accounts of verbal abuse and a glass bottle being thrown at a crew member. Today, we received a report that a refuse collector: “had someone drive into him because they wouldn’t move the bin wagon.”
Acting Strategic Director Place for Birmingham City Council, Jacqui Kennedy, confirmed the bottle throwing incident and verbal abuse.
She said: “I can confirm that our crews were verbally abused on New Years Day in Kings Norton and in one incident a resident threw a bottle from his recycling bin at our crew who were withdrawing to reduce conflict. This has been reported to the police. I am not aware of a motorist driving at our crew however I can confirm that we do face a lot of abuse from motorists when we delay their journey whilst making our collections which is why we try to start as early as possible and plan our routes to avoid schools between 8.30am and 9am and other high traffic areas during rush hour etc.
“All incidents of abuse reported to us will be reported to the police, BCC has a zero tolerance to abuse (verbal or physical) or violence towards our staff.” she added.
In response to reports of abuse, councillor for Northfield, Brett O’Reilly tweeted:
— Brett O’Reilly (@Bret4Northfield) January 4, 2016
Jacqui Kennedy said: “I am really disappointed that the minority of people feel fit to dump on our streets, when there is a free facility within two miles of West Heath. We have cleared this location twice in a week and this is at great expense to the council. It is totally unnecessary to flytip/dump on our streets as the Household Recycling Centre has been open every day except Christmas Day and Boxing Day! Also I am worried and surprised at the apparent lack of pride in our local neighbourhoods.”
She confirmed that the council have identified several leads to identify potential fly tippers at the site and that each will be issued with a Fixed Penalty Notice of £80.
Discussion of refuse collection issues has been particularly heated on our Facebook page since the introduction of wheelie bins in November. With excessive amounts of rubbish for crews to clear following the festive period, there have been numerous reports of late and missed collections.
While many readers have expressed their gratitude to frontline workers for a good service received, others have complained about missed collections and alleged mess left behind.
If you do have any issues with refuse collection, please follow the advice below:
- Report a missed collection online: http://www.birmingham.gov.uk/missedcollections
- If you still have no collection, repeated missed collections or other issues, contact your local councillors for support. You can find you councillors’ contact details by entering your postcode here: https://localview.birmingham.gov.uk/My_Local_Information/Sites/MyLocalInformation/
- Excess rubbish: Residents are reminded that extra Christmas rubbish will be collected by refuse trucks if left out with wheelie bins until January 8th. Household rubbish should be secured in black bags. Cardboard can be flattened and bundled together with string. Alternatively, extra rubbish can be taken to Lifford Lane recycling centre in Kings Norton.