Birmingham City Council cabinet is set to approve new service standards outlining how they will deliver “the things that matter to people.”
With an emphasis on public facing services, The Birmingham Promise will be externally assessed to make sure it is easy to understand and subject to annual public consultation to ensure it is effective.
Benefits, waste and recycling, housing repairs, parks, highways, school admissions and the blue badge service are all covered by the first version of the Birmingham Promise.
Cllr Ian Ward, Deputy Leader of Birmingham City Council, said: “We deliver a wide range of services to citizens in Birmingham and improving their experience when accessing them is important. It’s not just about how quickly we answer a phone or how we talk to our customers. It is about how soon we actually resolve an enquiry or request.
“Advances in technology and the unprecedented central government budget cuts for the council mean the way we deliver services may change, but our commitment to perform as well as possible and meet a clear set of service delivery standards will drive what we do in future.”
The Birmingham Promise, set for approval by Cabinet, in detail: